Return and Refund Policy

Digital products are ineligible for returns, and you’ll also need the receipt or proof of purchase to request a revision of a digital product.

Contact us at tryaprompt@gmail.com. Please refer directly to this email for any concerns or issues with your order and our team will give you a prompt response.

We address all issues with the downloadable digital products we send to our customers. We want to make sure any questions are looked into and if necessary revisions are made until satisfaction is met


You can always contact us for any return question at tryaprompt@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
 All digital products are ineligible for refunds. Please contact us at tryaprompt@gmail.com after purchase if you have any questions.